or you’ll get a cranky email from me when I show up at your “dining & shopping center” expecting certain locations to be open since your site says they are…
My email sent out this morning:
Good day,
My wife, some friends and I went to Anaheim’s GardenWalk yesterday (21 September)after seeing that some new restaurants had “opened” the previous week. We had our sights set on trying out Bar Louie’s which according to your website stated the location was open. Upon getting to this dining location we were told that they were “soft opening” the bar only at 8pm with no dining at all, while the website states the location was to completely open this past Friday with hours of operation beginning at 11am. Frustrated, we decided to to the upper level to go so San Sai’s instead. Imagine our surprise to see this location too was closed with no signs of life within the location even though you’re site boasted of it opening this past week.
This has become a common occurance… I’ve been curious about Pop the Cork only to see that this location has been closed every time I have gone to GardenWalk.
GardenWalk looks incomplete… feels incomplete… and ultimately is giving out wrong information for those who are visiting your website only to find out upon visiting GardenWalk that certain locations are not open that are reported to be open. Ultimately, my party ended up leaving your location extremely disappointed and hungry. Instead we went to Downdown Disney knowing that there would not be restaurants closed when they should be open. If your goal is to bring in the tourists, it might help to please the locals too as our word of mouth is your cheapest advertising.
Regards,
Niekon
seems they were kind of, uhmm… caught off guard by my email this morning. Not surprising… but it did at least get a response:
Niekon –
I’m so sorry that inaccurate information was communicated to you via our website. We do our best to maintain its accuracy but sometimes due to obstacles out of my control (permits, code issues etc) the dates change and we are not notified in a timely fashion by our tenants. With that said, I appreciate your feedback as this helps me stay on my toes and do a better job communicating with our customers.
Bar Louie will begin full food service on Wednesday. They are having “invite only” practice service today and tomorrow from 11-2 and 5-8 pm. This includes complimentary food. If you would like me to make a reservation for you, please let me know the number in your party and preferred time so you can try out Bar Louie’s food on us. In addition, I would love to provide you with a VIP parking pass for your next visit to Anaheim GardenWalk that will provide you with complimentary parking for the length of your stay.
GardenWalk has been open just over twelve weeks and with each month new stores and aesthetics will be added to complete our look. There will be 50 stores and restaurants open by the end of the year.
Again, my apologies for your disappointment and I hope you will give Anaheim GardenWalk another try in the future and watch us grow.
Please let me know if you would like the reservation at Bar Louie and provide your address if you would like me to mail a VIP parking pass.
Warmest Regards –
K.W.
so not a total loss right? We have a party of five heading over there this evening for this practice service. I’m more interested in the food than anything else… trying to decide if I want to walk in carrying a camera or not ^_~
I will be walking in with a least a print-out of their menu (available on their website) and a notepad. I’ll be at least somewhat nice since we are being allowed into this private “event”.
Speaking of being nice… I know, I need to write up a piece on one my most recent dining experiences on my recent trip. Can I just say, OMG!!!!! Now that’s what BBQ is all about ^_~
Let me tell you… a 5-meat BBQ sampler… killer and a lot of meat.
There’s more too… but I’ll discuss at another time… ^_~
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